Upon arrival to St. Thomas’ Cyril E. King Airport, guests will enter the main building and proceed to the baggage claim. A destination services agent will greet group guests, assist with luggage and escort guests to the awaiting private transportation.
Arrival Experience Includes: Destination services staff to coordinate arrivals, personalized welcome sign, fresh bottled water and luggage assistance. All vehicles are 4 years or newer. Black cars are also available.
After a fond farewell, guests will depart the hotel for a 30-minute ride to the airport. Group bag pulls are scheduled one hour prior to hotel departure time and will be coordinated with the hotel guest services team.
Departure Experience includes: Personalized signage, organized bag pulls and departure notices, destination services representative and coordination with front of house team to assist with pre-departure boarding passes and airline check-in. All vehicles are 4 years or newer. Black cars are also available.
**Elevate and expedite your group’s departures further by adding a personal porter service at the airport to bypass long check-in lines and escort your guests through customs, bag drop and to TSA. This service is only available to guests with checked luggage. Rates start at $5 per piece of checked luggage.**
The destination services team has created an exclusive partnership with our transportation company. The drivers and staff all participate in Ritz-Carlton training and provide the same quality of service as our own team.
GROUND SERVICES (four passenger-minimum)
*Taxi rates are per person and there is a 4 person minimum on all transfers per the VI Taxi Association.
Hospitality Desk Services
Elevate your group’s experience with the additional personal touch of our Hospitality Desk service. Planners may select from full-day or half-day services during any portion of the group’s stay. Our hospitality desks can be set up in several areas across the property based on planner preference. From here, our Ladies and Gentlemen will provide exclusive service to your group guests. $50/hour (minimum of four hours)